Term and Conditions

Last Updated: [Insert Date]

1. Our Customers

Kobalt Sales Store specializes in serving professional tradespeople and serious DIY enthusiasts who demand industrial-grade tools and equipment. Our products are “Built to Work. Made to Last.” and our policies reflect the needs of working professionals.

2. Website Use

2.1 Access and Accounts

• You must be at least 18 years old to create an account or make purchases
• Account information must be accurate and kept current
• You are responsible for maintaining the confidentiality of your login credentials

2.2 Prohibited Activities

• Using the site for any unlawful purpose
• Attempting to interfere with site operations or security
• Using automated systems to extract data without permission
• Misrepresenting your identity or purchase intentions

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

3.3 Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Back Braces & Suspenders (worn for personal protection)
• Clothing items
• Opened or used chainsaw chains

4. Orders and Payments

4.1 Order Process

• All orders are subject to product availability and our acceptance
• We process orders within 1-2 business days (excluding weekends/holidays)
• Order confirmation emails will be sent upon successful processing

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have the legal right to use any payment method you provide.

4.3 Pricing and Taxes

• Prices are in USD and exclude applicable taxes unless stated
• International customers are responsible for all customs duties, taxes, and fees
• We reserve the right to correct pricing errors even after order confirmation

5. Shipping and Delivery

5.1 Shipping Options

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times are estimates and not guaranteed.

5.3 Delivery Issues

You must inspect products immediately upon delivery. Report any damage or discrepancies within 48 hours of receipt.

6. Returns and Refunds

6.1 Return Policy

• Returns must be initiated within 15 days of delivery
• Items must be unused, in original packaging with all accessories
• Original receipt or proof of purchase is required

6.2 Return Process

1. Contact us at [email protected] within 15 days
2. Receive Return Merchandise Authorization (RMA) number
3. Ship items to: Kobalt Sales Store Returns, 2457 West Virginia Avenue, Greenfield Ctr., US 12833

6.3 Refunds

• Refunds are issued to original payment method within 7-10 business days
• Shipping fees are non-refundable unless due to our error
• PayPal refunds may take additional 2-3 days

7. Intellectual Property

All content on protoolssales.com, including text, graphics, logos, and images, is our property or our licensors’ and protected by intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

Kobalt Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. General Provisions

9.1 Governing Law

These Terms shall be governed by the laws of the State of New York without regard to conflict of law principles.

9.2 Changes to Terms

We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance.

9.3 Contact Information

For questions about these Terms:

Kobalt Sales Store
2457 West Virginia Avenue
Greenfield Ctr., US 12833
Email: [email protected]
Phone: +1 (518) 893-2457