At Kobalt Sales Store, we stand behind our industrial-grade tools and equipment with the same “Built to Work. Made to Last.” commitment that defines our products. We understand that professional tradespeople need reliability not just in their tools, but in every aspect of their purchasing experience. If you’re not completely satisfied with your purchase, we’ll make it right.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in resalable condition
  • Original receipt or proof of purchase is required
  • Certain items may be exempt from returns (see below)

Note: For hygiene and safety reasons, the following items from our product range cannot be returned or exchanged:

  • Back Braces & Suspenders (worn for personal protection)
  • Clothing items (for hygiene reasons)
  • Opened or used chainsaw chains (safety concern)

Return Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories and documentation. Include a copy of your receipt.
  4. Ship Your Return: Send the package to our warehouse at:
    Kobalt Sales Store Returns
    2457 West Virginia Avenue
    Greenfield Ctr., US 12833

    We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the shipping costs of the replacement item.

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect your return. Note that shipping fees are non-refundable.

For PayPal payments, refunds may take an additional 2-3 days to appear in your account.

Exchange Process

To exchange an item for a different size or model:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  3. We’ll ship your replacement as soon as we process the return

If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may request return of the damaged item for quality control purposes

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Kobalt Sales Store Team, I would like to request a return/exchange for the following item from my order #[Your Order Number]: Product Name: [Product Name] SKU/Item Number: [If available] Reason for Return: [Please specify – wrong item, defective, changed mind, etc.] For exchanges, I would like to receive: [Specify replacement item if applicable] Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information] [Order Date]

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

If you have any questions about our returns policy, don’t hesitate to contact our team of former tradespeople who understand your needs at [email protected] or +1 (518) 893-2457.