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At Kobalt Sales Store (“we,” “us,” or “our”), we understand that professional tradespeople demand not just industrial-grade tools but also complete transparency and security in how we handle your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you use our website www.protoolssales.com.

1. Information We Collect

We collect information to provide better services to all our professional customers:

  • Personal Information: When you create an account, place an order, or contact customer service, we collect information such as your name, email address, shipping address, phone number, and payment details.
  • Transaction Information: Details about purchases you make, including products ordered, payment method, and shipping information.
  • Technical Information: IP address, browser type, operating system, and other technical details when you visit our site.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and search queries (particularly for tools and equipment).
  • Business Information: For our commercial customers, we may collect business name, tax ID, and purchase order information.

2. How We Use Your Information

We use your information with the same “Built to Work. Made to Last.” philosophy that defines our products:

  • To process and fulfill your orders for air tools, compressors, automotive equipment, and other professional tools
  • To provide customer support and respond to inquiries about our products
  • To improve our website and product offerings based on professional users’ needs
  • To prevent fraud and enhance the security of our payment systems
  • To communicate with you about orders, products, services, and promotional offers
  • To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We treat your information with the same care we apply to packaging your industrial tools:

  • Service Providers: We share information with trusted third parties who assist in operating our website, processing payments, shipping orders, and providing customer service.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.
  • Legal Compliance: We may disclose information when required by law or to protect our rights, property, or safety.
  • International Transfers: As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries outside your own.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with enterprise-grade security measures equivalent to those we demand from our industrial tools:

  • Military-grade encryption for all sensitive data
  • PCI DSS compliant payment processing
  • Regular security audits and vulnerability testing
  • Secure servers with restricted access
  • Data retention only as long as necessary for business or legal purposes

5. Your Rights and Choices

As a professional customer, you have control over your information:

  • Access: You can review and update your account information at any time.
  • Correction: You may update or correct your personal information.
  • Deletion: You can request deletion of your personal data, subject to legal requirements.
  • Opt-Out: You may opt out of marketing communications while maintaining essential service messages.
  • Data Portability: You can request a copy of your data in a machine-readable format.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic functions like secure checkout and account access.
  • Performance Cookies: Help us understand how professionals use our site to improve functionality.
  • Marketing Cookies: Allow us to show relevant tool and equipment offers based on your browsing.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

7. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We’ll notify you of significant changes through our website or email.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, contact our team of former tradespeople who understand your needs:

Kobalt Sales Store
2457 West Virginia Avenue
Greenfield Ctr., US 12833
Email: [email protected]
Phone: +1 (518) 893-2457