About Kobalt Sales Store

Who is Kobalt Sales Store for?
Kobalt Sales Store serves professional tradespeople and serious DIY enthusiasts who demand industrial-grade tools. Our customers include mechanics, construction workers, woodworkers, and professionals who rely on durable automotive tools, air compressors, concrete equipment, and workshop solutions.
What makes Kobalt tools different?
Our products follow a “Built to Work. Made to Last.” philosophy. We select tools based on durability and professional performance standards, just like we choose shipping partners who meet our reliability requirements.

Product Questions

Do you sell complete tool sets?
Yes! We offer comprehensive sets like our 309-Piece Mechanics Tool Set, which is perfect for professionals needing a complete solution. Many customers combine multiple air tools or automotive tools in single orders to qualify for free shipping.
How do I choose between air compressors and air tools?
Our “Air Tools & Compressors” category offers bundled solutions, while separate categories let you shop components individually. Need advice? Our team (all former tradespeople) can recommend combinations based on your specific needs.
Are your chainsaws suitable for professional forestry work?
Absolutely. Our Chainsaws & Pole Saws are selected for industrial applications. For time-sensitive seasonal work, we recommend ordering early via Standard Shipping to account for potential customs delays.

Shipping & Delivery

Where do you ship?
We offer global shipping (excluding some Asian and remote regions) via premium carriers. Whether you’re in a New York garage or Australian worksite, we’ll get your tools to you.
What are my shipping options?
Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 days after processing. Ideal for urgent needs like air compressors for active projects.

Free Shipping: For orders over $50 via EMS, arrives in 15-25 days. Perfect for stocking up on multiple automotive tools or storage solutions.
How is my order protected during shipping?
We use professional packaging designed specifically for tool protection in transit. All shipments include end-to-end tracking so you can monitor your delivery’s progress.

Returns & Warranty

What if I’m not satisfied with my tools?
We offer a 15-day return policy from delivery date. If any tool doesn’t meet our durability standards, email [email protected] and our team will guide you through our simple return process.
Do you handle international returns?
Yes, we include all necessary documentation for international transactions. For returns, we’ll provide customs-compliant paperwork to ensure smooth processing.

Payment & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient transactions.
Is my payment information secure?
Absolutely. We use enterprise-grade encryption for all transactions. You can also choose PayPal for an additional layer of security.

Order Support

How long does order processing take?
Our team of former tradespeople carefully prepares each order within 1-2 business days. You’ll receive tracking information the moment your order leaves our NY facility.
What if I need tools urgently?
For time-sensitive needs like automotive hand tools for an upcoming project, choose Standard Shipping and place your order early to account for processing and transit time. Our transparent timelines help you plan projects with confidence.
How can I contact customer service?
Our professional support team is available via email at [email protected]. We’re based at 2457 West Virginia Avenue, Greenfield Ctr., US 12833 and understand tradespeople’s needs because we’ve been there ourselves.

Pro Tip: “When ordering seasonal items like concrete tools for summer projects, account for potential customs delays by ordering early. For workshop organization items like our storage containers, the Free Shipping option delivers excellent value.”